Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Welcome to SILKP SERENITY LLC! To enhance your shopping experience, we’ve compiled some frequently asked questions and their answers. If you have any further questions, please feel free to contact us.

1. How do I place an order?
   You can browse our website, select the products you wish to purchase, and add them to your shopping cart. Once you’ve made your purchase, proceed to the shopping cart and follow the prompts to fill in your shipping and payment information to complete your order.
2. Can I change or cancel my order?
   If you wish to change or cancel your order, please contact us as soon as possible. We will do our best to process your request, but changes or cancellations may not be possible once an order has been processed or shipped.
3. When will I receive my order?
   Orders typically take 1-3 business days to process, depending on the shipping method and location. You can view the estimated delivery time during checkout.
4. How do I track my order?
   Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the order status on the carrier’s website.
5. What if I received a defective or incorrect item?
   If the item you received is defective or does not match your order, please contact our customer service team by email or phone within 7 days of receiving the item. We will arrange a return or exchange.
6. What is our return and exchange policy?
   We accept returns and exchanges within 30 days of receipt. Items must be unused and in their original packaging and tags. For detailed return and exchange terms, please refer to our Return and Exchange Policy page.
7. How is shipping calculated?
   Shipping costs vary depending on the shipping method and destination you choose. You can view a breakdown of shipping costs during checkout.
8. How is my personal information kept secure?
   We take your privacy and data security very seriously. We use encryption technology to protect your payment information. For more information, please refer to our Privacy Policy page.
9. What payment methods can I use?
   We accept a variety of payment methods, including major credit and debit cards, as well as other online payment methods. Please see the checkout page for more information.

Thank you for choosing SILKP SERENITY LLC. We look forward to providing you with quality products and services!